Leadership
Pillar 2:Leadership – Developing People, Building Culture
Leadership isn’t a title—it’s a responsibility.
I lead with optimism, operational clarity, and a deep belief in people. Whether scaling startups or transforming established organizations, I’ve built and coached high-performing teams, created leadership pipelines, and aligned cross-functional groups toward shared goals.
From mentoring emerging leaders to managing multi-department initiatives through major pivots, I aim to lead by example and embed a culture of ownership, service, and strategic execution into every team I support.
Leadership Accomplishments:
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Facilitated executive training programs across the Surack portfolio to support high-impact leadership alignment
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Built and coached cross-functional teams of 12+ across engineering, field operations, customer service, and support
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Led multi-department teams through growth, strategic pivots, acquisitions, and infrastructure expansions
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Reduced install revisit rates by 20% and cut onboarding time by 40% through real-time coaching and SOP development
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Mentored entry-level interns into full-time roles, helping establish a culture of performance, growth, and internal promotion
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Championed a Kaizen-first leadership model, embedding continuous improvement and ownership into every department
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Participated in leadership development panels and conferences focused on broadband, operations, and mentorship
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Instilled service-first principles across all levels, contributing to a sustained 98% customer satisfaction score
Key Strengths:
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Strategic Team Leadership & Mentorship
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Executive Coaching & Succession Development
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Cross-Functional Alignment & Culture Building
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Kaizen Principles & Continuous Improvement
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Communication, Influence & Public Speaking
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Change Leadership & Organizational Agility
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Public Speaking & Leadership Advocacy